Refund policy

Digital goods are delivered instantly, so refunds are limited.

WE REFUND WHEN
The item is materially different from its description or demo, and we cannot fix it within a reasonable time. The item has a defect that stops it working as advertised, and the defect cannot be resolved through support. You were charged twice for the same order.

WE DO NOT REFUND WHEN
You changed your mind, bought the wrong item, or no longer need it. You lack the skills to install or customise the item — support will help, but this is not grounds for a refund. Your hosting does not meet the requirements listed on the item page. You want the item to do something it never claimed to do.

HOW TO REQUEST
Open a support ticket from your account within 14 days of purchase, with your order number and a description of the problem. Approved refunds return to the original payment method within 7 to 10 business days.